BDC SPECIALIST

Full Time

Westlake Village, CA, US

REQUIREMENTS AND QUALIFICATIONS:

• Bachelor's degree in Marketing, Communication, Public Relations, Business, International Business or related field preferred
• Attention to detail, excellent organizational skills required (grammar, spelling and professional presentation)
• Superior customer service skills
• Must be comfortable and personable on the phone
• Must be able to speak clear and concise English
• Above average proficiency in Microsoft Office and social media platforms
• Knowledge of CRM systems is a plus
• Ability to multi-task and think big picture while maintaining a high attention to detail
• Should possess an appetite for learning and be performance oriented

DUTIES AND RESPONSIBILITIES:

• Schedule and make appointments for Sales Department
• Following up with leads
• Monitor relationships with existing customers through CRM systems
• Develop product knowledge on new vehicle models through product training
• Monitor and engage in social media conversations
• Determine each customer's vehicle needs by asking questions and listening
• Event support through RSVP management, on-site data collection, and event follow-up and assistance
• Review and score incoming sales calls
• Monthly onsite follow-up with sales team
• Learn, understand and adhere to call, email and chat scripts as well as conducting outbound call campaigns
• General lead management, follow-up, and CRM entry
• Articulate current marketing programs to customers
• Audit company website to ensure accurate pricing and photos
• Able to meet or exceed performance targets set by coaches
• Other duties as assigned

Compensation: $19.00-$20.00/hr plus bonus

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.